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I cannot upload photos (made with IOS device) using the online inspection tool

As from iOS 11 Apple uses HEIF/HEIC compression for photo’s. This format is not accepted in our online inspection tool, when you add a photo to your inspection.

Please change your camera settings on your iOS device. Settings / Camera / Structures / choose ‘most compatible’.

Another option would be to convert your .heic photofiles to .jpg or .png. You could do so using a number of online tools. To find these search for HEIC to jpg in your search engine.